ShipStation

February 12, 2013  |   11 Comments »

If you have ever shipped physical products, you know how much work packing and shipping orders can be. When I started Ugmonk, I wasn’t sure if I’d sell a few shirts a month let alone hundreds in a day. As with almost everything, we’ve just figured out things along the way, but finding the right tools can make a big difference. Shipstation has been a lifesaver.

For a while we used the shipping feature in PayPal to print USPS postage labels for domestic orders and paid for international postage at the post office. This also involved filling out a customs forms by hand for each international order. Doing this for a handful of orders was tedious, but it worked. As things started to pickup this became very time consuming and just plain annoying.

We then tried out Stamps.com which allows you to ship international orders with integrated customs forms all online. While this was a step up from doing them by hand, it was still a pretty painful process. Copying and pasting addresses from Paypal, manually entering each item in the customs menu, and printing the labels one at a time all made for a lot of headaches. On top of that, Stamps.com is super slow and the interface looks like it hasn’t been updated in 10 years.

We recently switched our shop platform from Big Cartel to Shopify (more on that soon) and one of the main reasons was that we needed better integration with shipping apps to streamline our fulfillment. As Ugmonk has grown we have gone from shipping a few orders to as many as hundreds each week and we needed a better solution to handle this type of volume.

Enter Shipstation. We were considering writing our own shipping app but once we discovered Shipstation it was like a dream come true. It had almost every feature we were looking for and integrated perfectly with Shopify.

Some of our favorite features include:

  • Automation rules so we can assign appropriate shipping settings and flag orders that may need special attention
  • The ability to design and print custom packing slips
  • The ability to batch process orders for both packing and shipping (including customs forms)
  • The option to use multiple postage and shipping providers at no extra cost
  • Fast and easy searching
  • Splitting and merging orders
  • Tight integration with Shopify (including pulling in item weights)

 

All of these make handling the shipment of tens or hundreds of orders a lot simpler and a lot faster. As with any software there is always room for improvement, but we’ve found ShipStation support to be responsive and we believe they will continue to improve their already stellar offering.

We discovered ShipStation as part of our move to Shopify, but we later discovered that ShipStation also integrates with many other ecommerce platforms including Paypal, ebay, Etsy, Amazon, and more. If you sell any quantity of physical goods online you should check them out at www.shipstation.com.

(We were not paid to write this review, just happy to spread the word about good products that we use every day. If you do sign up you can use our referral link and give us a little kickback)


  • http://www.facebook.com/casemorton Case Morton

    Appreciate the info on shipstation. I run an ecommerce store as well & you’re spot on about the problems you start to hit with increased sales. Gotta say this is one of the best problems you could have while running a business like this. Do you have any other tips you’ve learned along the way about shipping rates, packaging, keeping up with product inventory? I’d love to talk with you & compare notes.

    • http://ugmonk.com Jeff Sheldon

      Nice, glad it was helpful. We calculate shipping rates based on weight and use Uline.com for all things packaging. If you have more questions, you can email me jeff@ugmonk.com.

  • http://www.facebook.com/jordon.madison Jordon Madison

    Jeff,

    Stoked to see Ugmonk’s continued growth. As a fellow brand owner it is always great to see other companies sharing information and insight that may point new comers in the right direction.

    Keep It Positive

    Jordon Madison

  • Austin White

    This was a great review – I also have been using ShipStation and it has saved so much time and effort ! The rules and postage selection have really helped allowing us to offer better rates for customers as well. Half my orders are international and this alone has been a god send.

  • http://byderekj.com/ Derek Jensen

    Looking forward to your reasoning behind the switch to Shopify. I’ll soon be opening my first shop which is my first business which was greatly inspired by your efforts. I’m planning on using Squarespace because of the customer service, idea of integrating with blog content, and now having an commerce function.

  • Kevin Kasarski

    I am actually looking to make the same switch – have a Big Cartel site and looking to switch to Shopify. However, I am worried I may lose some SEO ranking I have built up over the last few years. Did you encounter any SEO issues?

    • http://ugmonk.com Jeff Sheldon

      Hey Kevin, I’m actually not too sure about he SEO side of things. I know we were able to redirect all of our links so that all of the product urls stayed the same.

      • Buck S

        Hi – I just came across your site because of the Shipstation post. Very cool. We’re in the same boat – looking to change cart providers…and concerned about SEO. So very interested in your comment about redirecting all of your links. How did you do this? Manually? At your registrar/DNS host? Via some feature of Shopify? Thanks in advance for any info you may be able to provide.

  • Philip

    Thanks for the info Jeff. You do a great job at helping new entrepreneurs with getting the best information to make the work easier. And congratulations on your continued success. I’ve seen the company grow since i found you guys in 2010. God bless.